Join us at Linens Unlimited!
Job Description – Permanent Part-time: Admin/Operations Support
We are a successful and well-established brand offering a beautiful boutique range of natural fibre products such as linen and cotton to customers all over Australia and New Zealand. And we are growing!
Linens Unlimited currently has an opportunity for a linen lover to join the team.
Initially the role will require 3 days a week 9am to 3pm (16.5 hours) but potentially can increase up to 27.5 hours per week. Day-to-day, you’ll be working with our small team to provide an exceptional administrative experience.
Purpose of the position: Supports the overall operations of Linens Unlimited
Attributes and Knowledge:
- A positive mindset & personality that works well within a family business
- A solutions-based way of thinking and willingness to learn
- Previous experience working with MYOB & Big Commerce, or any similar platform is considered advantageous
- Previous experience in sales/accounts administrative environment
- Calm, organised and ability to identify priorities
- A passion for customer service
- An ability to achieve results and standards working in a family-based business
- Be approachable and confident when interacting with customers
- Have an eagerness to learn about new products & genuinely appreciates the industry
- Be confident to seize and drive sales opportunities
- Strong analytical skill including basic technology troubleshooting
The position is specifically responsible for:
- Work with our wholesale Operations Manager and support the overall operation
- The first point of contact either by phone or face-to face
- Ensure that orders are processed and fulfilled in a timely manner
- Ensure all accounts are paid in a timely manner by routinely making follow-up calls
- Ensure all systems are up to date (websites, MYOB & FieldFolio)
- Maintain stock levels in all our systems
- Maintain a clean, safe, efficient and positive working environment
- Set an example of best service and support to deliver friendly and helpful advice to customers, including over-the-phone sales and face to face service
- Recognize and support sales opportunities
- Occasionally pick and pack to fulfil customer orders
- Receive and allocate storage space for new items coming in
- Keep the warehouse and office spaces clean and tidy, observing strict adherence to OH&S requirements
- Participate in trade shows, requiring ad hoc weekend work (negotiable)
- Ensure that merchandising standards fit with business requirements
- Assist with walk-in customers and support a positive in store experience
- Liaise with the third-party courier & e-commerce operators on a regular basis
- Assist in performing regular stock take
- Record keeping
- Ad hoc duties as required
Please read "why you should work with us" page and if you are interested to apply, please send your resume with cover letter to: Jay@linensunlimited.com.au.
Application closes on 20th September 2024